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Payment & Refund Policy

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Effective Date: 01-06-2025
Last Updated: 01-06-2030

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At SEGOLSYS, we are committed to maintaining transparency, professionalism, and integrity in all financial transactions. Our Payment and Refund Policy is designed to protect both the learner’s interests and our institutional standards. By enrolling in any of our services, you agree to the following terms.

 

1. Payment Policy 

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Accepted Payment Methods:

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We accept payments through the following authorized channels:

• UPI / QR code
   

• Razorpay (including cards, wallets, and net banking, upi)
   

• Bank transfers
   

• EMI (subject to third-party approval)
   

Payment Timing:

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• Full payment must be made prior to course commencement unless EMI or installment options are approved.
   

• For corporate clients, payment terms will follow the agreement or purchase order (PO).
   

Taxes & Charges:

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• All course or service fees are subject to GST and applicable financial gateway charges.
   

• These charges are non-refundable.
   

Receipts & Invoices:

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• Receipts will be issued upon confirmation of payment.
   

• Tax invoices are available upon request.
   

 

2. Ethics in Financial Transactions

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SEGOLSYS adheres to the highest standards of business ethics:

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• No hidden charges are applied at any stage.
   

• All pricing, discounts, and offers are transparently communicated.
   

• We do not encourage or accept payments in cash exceeding regulatory limits.
   

• Bribery, favoritism, or financial manipulation of any kind is strictly prohibited.
   

Any staff or student found engaging in unethical financial conduct will face immediate disciplinary action.

 

3. Refund Policy

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Eligibility for Refund:

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Refunds may be considered in the following situations:

• Cancellation within 3 business days of payment and before the first session
   

• Batch cancelled by SEGOLSYS due to low enrollment, faculty unavailability, or unforeseen circumstances
   

• Duplicate/Excess Payment made unintentionally by the student
   

Non-Refundable Charges:

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The following components are strictly non-refundable:

• One-time registration/enrollment fee
   

• GST or tax charges
   

• Payment gateway/service charges
   

• Software license fees (once issued)
   

• Course material fees (once accessed)
   

• Attendance in more than 2 sessions or 25% of LMS access
   

Ineligible Refund Scenarios:

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Refunds will not be granted in the following cases:

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• Student voluntarily discontinues after course commencement
   

• Missed sessions due to personal reasons (health, relocation, etc.)
   

• Violation of the Code of Conduct
   

• Delays caused by external platforms or personal tech issues
   

• Refund requests submitted after the refund window closes

4. Refund Request Process

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To initiate a refund request, please follow these steps:

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Step 1: Email info@segolsys.com with subject line:
"Refund Request – [Your Name] – [Course Name]"

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Step 2: Include the following in your request:

• Full Name and Registered Mobile Number
   

• Course Name and Batch Code
   

• Proof of Payment
   

• Reason for Request
   

• Bank details (for eligible refunds)
   

Step 3: Our finance team will respond within 48 working hours for verification.
If approved, the refund will be processed within 7–10 business days to the original payment method.

 

5. Mode of Refund

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• Refunds will be credited to the same payment method used at the time of transaction.
   

• No cash refunds will be issued under any circumstances.
   

• In the case of EMI payments, any interest or processing fees charged by the financing partner are non-refundable and subject to their terms.

 

6. Batch Transfers & Rescheduling

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We understand that schedules can change. You may:

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• Request a one-time batch transfer to a future session free of cost (subject to availability)
   

• Notify us at least 5 days in advance before the start of the new batch
   

• Additional requests may attract administrative fees

 

7. Corporate & Custom Programs

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For company-sponsored, customized training, or corporate workshops:

• Refunds and cancellations are governed by the terms outlined in the signed service agreement.
   

• Unless stated otherwise, such programs are non-refundable.

 

8. Policy Updates

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SEGOLSYS reserves the right to revise this Payment & Refund Policy at any time without prior notice. Updates will be published on this page and will apply to all transactions moving forward.

 

9. Contact & Escalation

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For any payment-related support,

contact: segolsys@gmail.com
              +91-9585305700 For unresolved issues,

              escalate to: segolsys@gmail.com

Legal jurisdiction: Coimbatore, Tamil Nadu, India